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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bill Bedford

September 18, 2024

5  out of  5
rating by Bill Bedford
"Joe and Alden recently helped me out with an issue with my truck registration. They knew exactly what to do and took care of all the details very quickly and efficiently! I recommend the Alden Thomas agency 100%!!"
We responded:
"Bill, thank you for sharing your positive experience! I'm glad Joe and I could assist with your truck registration issue efficiently. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out anytime. - Alden Thomas - State Farm Insurance Agent, Philadelphia, PA"
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Michael Grippo

June 26, 2024

5  out of  5
rating by Michael Grippo
"I known Joe for many years always a pleasure to talk to and do business with"
We responded:
"Michael, I'm pleased to have been your go-to for many years! It's always a joy doing business with you. Your loyalty and support mean the world to me. - Alden Thomas - State Farm Insurance Agent, Philadelphia, PA"
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Natalie Aponte

April 1, 2024

1  out of  5
rating by Natalie Aponte
"So unfortunately I have to give this place one star because i actually NEVER got the chance to work with them. The website said they open at 9am i actually showed this morning at 9:05am and the door was locked, I saw someone inside the office so when I knocked on the door thinking he would open the door since it was after 9am but unfortunately he rudely told me through the door without even opening it up they didn’t open until 9! Very disappointed for many obvious reasons. Not good customer service at all"
We responded:
"We sincerely apologize for any confusion regarding our opening hours. Unfortunately, there seems to have been a misunderstanding. Our doors were indeed unlocked before 9:00 AM this morning, and I, along with my team, were here to assist customers. If you were the individual who knocked on the door at 8:58, I regret that we may have missed the opportunity to help you. We pride ourselves on providing excellent customer service and never turning everyone away. Please accept our apologies, and if you still require assistance, we would be more than happy to help. Please feel free to revisit us whenever you can; we'll ensure you get the help you need. Thank you for bringing this to our attention."
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Ali Tahvildaran

December 15, 2023

5  out of  5
rating by Ali Tahvildaran
"Mr. Thomas and his staff have been a great help to us throughout many years! Anytime we call them for assistance, we get excellent response in a very timely manner. Thank you Mr. Thomas. Regards, -Ali Tahvildaran"
We responded:
"Thank you for your kind words! We truly value your continued trust in our services and are delighted to assist whenever needed. Your appreciation means a lot to us!"
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Cheryl Goins

December 1, 2023

5  out of  5
rating by Cheryl Goins
"I have always had a positive experience and have such pleasant agents and associates. Thank you."
We responded:
"Thank you so much for your kind words! We’re delighted to hear about your positive experiences with our team. Your satisfaction is our top priority, and we appreciate your continued trust in us. We’re here whenever you need us!"
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Robin Leach

September 19, 2023

5  out of  5
rating by Robin Leach
"I had a great experience with State Farm and the pricing was very good"
We responded:
"Robin, thank you! We appreciate your trust in us to take care of your insurance policies."
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Balinda Brown

April 18, 2023

5  out of  5
rating by Balinda Brown
"The Alden Thomas State Farm Office is amazing. I’ve used them for car and home insurance for over 14 years. And I’ve never been disappointed. The team (Andrew and Joe) are always helpful, professional and patient. I highly recommend them to anyone needing insurance assistance"
We responded:
"Hi, Balinda! Thank you for the shoutout for Andrew and Joe! They are vital parts of the team and we appreciate how much they care about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"
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Steve Reynolds

January 24, 2023

5  out of  5
rating by Steve Reynolds
"I'm 70,out of all the insurance co. I've had. Alden Thomas state farm has been the best."
We responded:
"Thank you, Steve for the five-star rating! We’re honored to have you as a customer at our State Farm in Philadelphia, PA."
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Juliana. zayda. Zuia Gordian

January 4, 2023

5  out of  5
rating by Juliana. zayda. Zuia Gordian
"Great professional service! Have this office on speed dial for any major needs! Wish the after hours were as helpful but all good things from the Alden Thomas office and team!"
We responded:
"Juliana, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Kim-Chris Peters

December 15, 2022

5  out of  5
rating by Kim-Chris Peters
"Alden and his team are very responsive and take the time to explain your options and how they impact the price of coverage. I find buying insurance frustrating so dealing with an agency that takes this personal approach is greatly appreciated. Would definitely recommend."
We responded:
"Thank you for the wonderful review, Kim-Chris! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
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Dennis Carney

September 21, 2022

2  out of  5
rating by Dennis Carney
"No one showed up for weeks to estimate damage to my car. Called several times and had the dealership Mgr. Call also. Poor in response and responsibility"
We responded:
"Dennis, we understand your frustration and that you're unhappy with the claims process. Unfortunately, we were unaware that you were having a problem with your claim because you did not contact our office. We would be more than happy to help you rectify this and reach out to claims on your behalf, but we will need more information about your situation. Please give our office a call to tell us more about your experience so we can find a resolution for you."
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Chris Andrusko

May 17, 2022

4  out of  5
rating by Chris Andrusko
"Great"
We responded:
"Chris, thank you! We appreciate your trust in us to take care of your insurance policies."
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Andrew

March 8, 2022

5  out of  5
rating by Andrew
"This place is amazing!! alden has gone above and beyond in the 4 years I've been with his office. Don’t look any further when shopping for insurance in Philly, this place is the best."
We responded:
"Thank you, Andy, for the amazing review. Our team works hard to provide a great insurance experience in Philadelphia and we are thrilled to hear that you are happy with our services. We are thankful that you have been a part of our State Farm family and look forward to continuing our relationship!"
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Lorraine DeRosa

January 12, 2022

5  out of  5
rating by Lorraine DeRosa
"My goal in the next month was to reduce my car insurance bill. I have reviewed a number of quotes from small companies to the "big name" insurance companies that you see on TV. The State Farm office was so convenient to access as it is a very short walk from the Septa Fox Chase line. The agent in the office (Andrew) listened to what I needed and I told them about my specific driving situation. The agent reviewed my present coverage and then explained some options that could lower my premiums. I was shocked by how much money I could save with State Farm. Since they are a "big name" insurance company I figured they would be way high in price like all of the other big name companies. There were a number of discounts that I could take advantage of and that made a big difference. With the discounts applied, State Farm was the lowest price of all of the insurance companies that I contacted."
We responded:
"Lorraine, thank you for your 5-star review. I'm so glad to hear our office was able to assist you in bettering your situation with regard to your insurance needs."
Profile photo of Walter Patrick

Walter Patrick

January 12, 2022

5  out of  5
rating by Walter Patrick
"I was visiting with my parents in Fox Chase and they asked me to take a look at their automobile policy because their friends said they were paying too much to insure their car. Since I was recently shopping for a lower car insurance premiums myself I could tell by looking at their policy they were probably paying too much. I called the local State Farm agency down the street and I talked with an agent about getting a quote on insurance. The agent was so helpful and I scheduled an appointment to meet with him. Andrew (agent) took the time to go through the policies on each car as well as the homeowners insurance policy. He showed me ways that they could lower their premiuims with the discounts that could be applied. I went back and showed the premium comparisons to my parents and they were thrilled at the amount of money they could save. It is a good feeling to help your family out like that."
We responded:
"Walter, thank you so much for the kind words. Andrew is definitely an asset to our team and I'm glad he was able to assist you in putting your parents in a better position with their insurance needs."
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Jessica Frisica

December 4, 2021

5  out of  5
rating by Jessica Frisica
"Very professional office and team. Really help me under my auto, renter and life insurance policies. Would highly recommend to friends and family."
We responded:
"Jessica, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help you protect what matters most."
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Miguel Domenech

November 23, 2021

5  out of  5
rating by Miguel Domenech
"The team here is extremely knowledgeable and helpful. Shout out to Andrew for helping me with a situation I thought couldn’t be fixed. 5/5 stars"
We responded:
"Thank you Miguel for the 5 star review. I'm glad Andrew as able to assist in getting a resolution so that you can pick up your new vehicle."
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Carmem Sorichillo

November 5, 2020

5  out of  5
rating by Carmem Sorichillo
"Mr Gleason and Alden are wonderful and professional agents I would recommend them to all my friends and family they are also very prompt and helpful when looking to upgrade insurance needs! Thank you"
We responded:
"Thank you so much for your kind words Carmen. We all do our best to provide excellent service to each of our clients and I'm glad we haven't let you down. Stay healthy and safe!"
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Khalisa Stroman

October 23, 2020

5  out of  5
rating by Khalisa Stroman
"Always very professional"
We responded:
"So happy that you have allowed us to assist you with your insurance need. Stay healthy and have a great week!"
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Janet

August 20, 2020

5  out of  5
rating by Janet
"Good service"
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Xantha Alston

August 8, 2020

5  out of  5
rating by Xantha Alston
"Professional and personable."
We responded:
"Thank you Xantha. So glad that we are able to assist you guys with your insurance needs!"
Profile photo of R Elahi

R Elahi

May 11, 2020

5  out of  5
rating by R Elahi
"I’m not sure why I didn’t write this review earlier but ALDEN IS THE MAN! I’m his biggest fan 👏🏼👏🏼👏🏼 Everything I need he takes care of with the highest level of expertise. There hasn’t been an issue that he wasn’t able to handle. I know they say you should shop around every few years, but nah I’m cool here. Been with State Farm for about 4 years and don’t plan on going anywhere any time soon. Before coming here, I went thru insurance companies like every year. I hated them, hated dealing with them and had a hard time keeping insurance due to bad customer service. This branch is AWESOME! Highly recommended!! You won’t regret it! Thank you Alden! You are theeeee best!! 😊😊"
We responded:
"Thank you so much for your kind words. My team and I do our best every day with every customer and it feels great to be appreciated; and we look forward to continuing to work with you in the future."
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Noe Madera

May 30, 2019

4  out of  5
rating by Noe Madera
"Thanks to Ashley All of my questions were answered and I was able to switch over to a reasonable insurance.Thanks for everything Ashley!"
We responded:
"Thank you for the review Noe. Ashley is a great addition to our team and I'm glad she was able to help you out."
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Eric Kurtz

April 17, 2019

5  out of  5
rating by Eric Kurtz
"I have been with Alden Thomas for at least 10 years now. Alden and Joe have taken care of my personal and business needs every time and even on weekends. First Class all the way!"
We responded:
"Thank you Eric. I am so glad to hear about your positive experience with our office. We strive everyday to take great care of our insureds. We look forward to continuing to work with you in the coming years."
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Ruby Maldonado

September 20, 2018

1  out of  5
rating by Ruby Maldonado
"I do not recommend this agent. Staff does not communicate information to clients and when called to try to remedy the problem through compromise was met with hostility and argumentiveness from staff. I cancelled my policy with this agent due to poor customer service. I was with State Farm for years and this was the first problem I had, the staff refused to rationally listen to my issue and work toward a resolution."